Refund and Returns Policy – Merchandise & Gifts

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can only offer a refund or exchange if the product is defective.

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Personalised products cannot be returned unless there is a manufacturing fault.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a copy of the order email as proof of purchase.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@rainbowpix.co.uk

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@rainbowpix.co.uk and send your item to: RainbowPix, 28 School Lane, Prenton, Cheshire, CH43 7RQ

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: RainbowPix, 28 School Lane, Prenton, Cheshire, CH43 7RQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.